THE RUSSIAN LANGUAGE SCHOOL'S RULES AND POLICY
1. Introductory lesson (individual classes)
The introductory lesson is free of charge. At the introductory lesson, you will get to know your tutor and be able to discuss your wishes, reasons, and expectations for learning Russian. This will give us an opportunity to understand your learning goals better and tailor our lessons accordingly. You will also receive an evaluation of your current level of Russian.
2. Individual lesson cancellation/rescheduling
If you need to postpone an individual lesson, please notify your teacher of the hold at least 24 hours before your Russian lesson begins. Lessons that were canceled or rescheduled with at least 24 hours' notice will not be charged.
3. Group lesson cancellation
The rate for the 4/8 lesson package includes attending 4/8 classes in a row. If you’re unable to attend a session, the payment is non-refundable; however, we’ll provide you with a recording of the missed class. Please let us know in advance if you won’t be able to attend and would like the lesson recorded.
4. Refund policy
No refunds are issued for group lessons, and if you have already started the individual course. You can request a full refund for individual lesson packages before the course begins.
5. Late Attendance Policy
Please kindly notify your teacher if you are running late. The time of lateness is not added to the lesson. Without notification, we wait for a student for 15 minutes and consider the lesson conducted.
6. Lesson Package Expiry Policy
All individual lesson packages expire in 90 days. Group lesson packages expire in 1 month.
7. Payment
Payment should be made at least 72 hours before the class begins. Notify the administrator that the payment has been made.
8. Transaction fee
The student should cover transactional fees, which are included in the final package amount.
9. Technical issues:
In case of any technical problems, a lesson is postponed to a convenient time for both the student and the teacher.
10. Punctuality Is Key
Go on over Zoom 5 minutes before the online lesson begins to make sure your internet connection is stable and/or to get learning materials from your teacher.
